COVID-19 Information

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For customers in Auckland at alert level 3

Sims Metal will be open to both the general public and commercial customers during alert level 3.
We will be following government protocol and operating with increased restrictions during this time.

These include:

  • If you are showing any symptoms of Covid-19, please stay home
  • Please scan in with the NZ COVID TRACER app before entering our yards
  • You must wear a face-covering when at all times when on our premises
  • You can enter our yards but you will need to keep 2 metres apart from people you do not know. We may limit the number of people allowed on our premises to help with physical distancing
  • You will not be able to eat or drink inside any of our yards.

We will be operating with extra hygiene measures and contactless options for ordering, pick-up, delivery and payment when required.
We appreciate your cooperation and patience during this time.

We are open to customers outside of Auckland at alert level 2

We are now open to the general public so you can get paid to recycle your scrap metal.
We will be operating with increased restrictions during this time and appreciate your patience and cooperation.

Thank you for your understanding.
Sims Metal

Government rules for businesses under alert level 4

Businesses that can have customers on their premises

At Alert Level 4, only certain businesses can open to the public and have customers on their premises.

You can open to customers if you are a:

  • supermarket, dairy or food bank
  • liquor store (in Licensing Trust Areas)
  • petrol station
  • self-service laundry
  • health service, or an entity involved with the deceased or producing health sector materials
  • accommodation service
  • court or tribunal
  • social and community-based service to maintain critical wellbeing or crisis support
  • emergency services
  • Parliamentary services
  • transport and logistics service, including passenger transport by road, rail, air or sea
  • school hostel.

All other businesses must not have customers on their premises.

Government rules for businesses under alert level 3

Keeping employees and customers safe

Your business legally must be contactless. Your customers can pay online, over the phone or in a contactless way. Delivery or pick-up legally must also be contactless.

Customers cannot come onto your premises — unless you are a:

  • supermarket
  • dairy
  • butcher
  • fishmonger
  • greengrocer
  • petrol station
  • pharmacy
  • a health service
  • bank or financial institution —  in person customer transactions can only happen if online or phone banking options are not possible.
  • hardware or DIY store— these can open to trade customers only.

Customers cannot eat or drink on your premises.

If you own or run a business where staff cannot work from home, make sure:

  • employees keep 1 metre apart.
  • customers stay 2 metres apart, including when waiting in line to pick up a contactless order. If your business is allowed customers on site and physical distancing is difficult, you may need to implement a “one-in, one out” policy.
  • you provide hygiene and cleaning products so workers can clean and disinfect shared surfaces, and wash and dry their hands.
  • you display your QR code and have an alternative contact tracing system for people who cannot access a smartphone.

Face coverings

Your employees must wear a face covering at work if they:

  • work at a supermarket, dairy, petrol station, licensing trust, pharmacy, food bank, self-service laundry, hardware store, butcher, fishmonger, greengrocer, shopping mall, bank or New Zealand Post
  • work in the public-facing area of a court, tribunal or social service provider
  • are a delivery driver to residential addresses — delivery drivers only need to wear a face covering when they are out of their vehicle
  • they are a driver of a taxi, ride-share vehicle, ferry, bus or train used for public transport — this excludes school buses and ferries between the North Island and South Island.

Government rules for businesses under alert level 2

Keeping employees and customers safe

At Alert Level 2, all businesses can operate and have customers on their premises if they can do so safely.

All workers should keep at least 1 metre apart, where possible. To help everyone physically distance safely, you can:

  • limit the number of people allowed in enclosed spaces such as lifts
  • offer flexible working options, for example working from home
  • have virtual meetings instead of meeting in person

If you own or run a business where staff cannot work home, you may want to stagger start times to limit cross over between staff.

If your business has customers on site, you need to meet physical distancing requirements. This may mean you need to limit the number of people that can enter your premises at any given time so people can safely physically distance.

You can also limit customer contact by offering contactless payment options and providing contactless deliveries.


Physical distancing requirements for customers

In places like retail stores, shopping malls, libraries, gyms, museums, swimming pools, and parts of offices where customers may be present, customers and clients on the premises need to stay 2 metres apart.

In other places where there is a cap on the number of people who can be present — for example cafes, restaurants and bars, customers and clients on the premises only need to keep 1 metre apart.

To help achieve physical distancing, customers are not permitted to stand on public transport.

There are specific rules for businesses in hospitality, retail and in-home services and businesses organising events or gatherings.